Background: The prevalence of burnout has been increasing worldwide. Studies were conducted among healthcare workers as they demonstrated high levels of prevalence of burnout especially more than 50% among doctors, pharmacists, and medical laboratory technologists. Moreover, burnout reduces professional efficacy and may negatively impact personal and patient care.

Objective: To synthesize research evidence for the prevalence and level of burnout among staffs of various categories according to the scores based on the fourth edition of Maslach Burnout Inventory Manual.

Materials and Methods: In the present cross-sectional study, 194 participants from various categories participated from a hospital. Burnout scores were measured using the Maslach Burnout Inventory of General Survey. The general linear model (MANCOVA) was conducted to determine the mean scores of various domains among categories of staffs from the hospital.

Results: The prevalence of burnout with at least one component was 82.47%. The scores were 13.12, 14.85, and 26.80 for high emotional exhaustion, cynicism, and professional efficacy, respectively. There were no differences in the levels of emotional exhaustion between participants from various categories. The cynicism scores for the doctors and medical assistants were statistically significantly higher than attendants (p=0.044), partial η²=0.082 indicating a moderate to strong association. There were no significant differences detected in the mean scores between staffs from various categories for professional efficacy domain with p=0.056 and partial η²=0.059. Conclusion: Doctors and medical assistants had shown higher levels of burnout while attendants had demonstrated burnout on one domain compared to other category of staffs.

Keywords: Burnout; Healthcare workers; Maslach Burnout Inventory

DOI: 10.35755/jmedassocthai.2022.08.13359

Received 21 March 2022 | Revised 20 May 2022 | Accepted 27 May 2022