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Original ArticleOpen Access
Evaluation of DrugAbuse Treatment Based on the Continuous Quality Improvement Concept
Suttapreyasri D 
,
Chansatitpom N ,
Charupoolphol P ,
Charusuntomsri P ,
Va)rajote P
,
Chansatitpom N ,
Charupoolphol P ,
Charusuntomsri P ,
Va)rajote P At least 1.2 million Thai people are now addicted to drugs and more varied dangerous
substances are entering Thailand. The objective of this study was to evaluate drug-abuse treatment
based on the continuous quality improvement concept.
A cross-sectional survey was conducted by using a questionnaire developed with the
reliability of 0.8842. Respondents included 188 hospital directors from drug-abuse clinics situated
all over the country, 33 service-providers and 305 clients, attending 3 governmental drug-abuse
clinics and 1 private clinic in Bangkok.
The results showed a high response rate, 77.1-100.0 per cent. The clients' satisfaction
level was high and significantly associated with clinic visits, the expected outcome of stopping
alcohol-drinking and completion of six-week detoxification treatment without significant association
with stopping drug-use. The significant variables associated with clients' satisfaction were : clean
and pleasant environment of the clinics, warm welcome to everybody, listening to clients without
signs of being bored, difficult problems that occurring should be solved immediately and properly,
clients' parents and relatives should receive appropriate counseling, and clients' co-illnesses
should be also treated. Hospital directors and service providers' opinions on CQI-based drug-abuse
treatment were not significantly different. The study raised quality awareness and further action
on CQI was recommended for effective and efficient drug-abuse treatment.
Key word : Evaluation, Drug-Abuse Treatment, Continuous-Quality-Improvement
substances are entering Thailand. The objective of this study was to evaluate drug-abuse treatment
based on the continuous quality improvement concept.
A cross-sectional survey was conducted by using a questionnaire developed with the
reliability of 0.8842. Respondents included 188 hospital directors from drug-abuse clinics situated
all over the country, 33 service-providers and 305 clients, attending 3 governmental drug-abuse
clinics and 1 private clinic in Bangkok.
The results showed a high response rate, 77.1-100.0 per cent. The clients' satisfaction
level was high and significantly associated with clinic visits, the expected outcome of stopping
alcohol-drinking and completion of six-week detoxification treatment without significant association
with stopping drug-use. The significant variables associated with clients' satisfaction were : clean
and pleasant environment of the clinics, warm welcome to everybody, listening to clients without
signs of being bored, difficult problems that occurring should be solved immediately and properly,
clients' parents and relatives should receive appropriate counseling, and clients' co-illnesses
should be also treated. Hospital directors and service providers' opinions on CQI-based drug-abuse
treatment were not significantly different. The study raised quality awareness and further action
on CQI was recommended for effective and efficient drug-abuse treatment.
Key word : Evaluation, Drug-Abuse Treatment, Continuous-Quality-Improvement
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